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Competitive Telecom Service Provider - North America

LTC’s troubleshooting team was brought in to resolve BSS implementation issues and support services launch for a CLEC.

LTC successfully transformed relationships between the client and the mediation system vendor, providing both parties with the support needed for a successful, on-time implementation. LTC achieved in one week more than had been achieved in the previous three months.

Tangible results included a reduction in bill cycle time from ten days to three.

LTC:

• Rescued the stalled implementation of the billing support systems;
• Define the business rules required by the vendor;
• Managed implementation of the systems;
• Optimized billing operations;
• Managed the overall data collection and distribution activities.