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Network Service Provider - North America

LTC was commissioned to accelerate the deployment of DSL services and significantly reduce the delivery costs.

LTC conducted an operations readiness assessment to identify issues, obstacles and opportunities associated with current processes used to turn up new DSL markets. We then built a new generic process for initiating and managing high priority corporate projects, using DSL as the initial project.

As a result, LTC’s client reduced DSL build-out time from an average of 93 days to 21 days per new market, and this reduced the cost of each market deployment by more than 50%.

To ensure sustained improvements, LTC created a structured program management plan with reporting and tracking templates, and trained staff in the use of those plans and templates.